This training is created to help your employees truly understand the important reality of customer-driven choices, and learn how very small changes can have an enormous and profitable impact on your company.
You will learn:

• How to move from customer service to a customer experience focus.
• The science of presenting solutions to your customers.
• Identify the top 5 keys to exceeding customer expectations.
• Learn to quickly recognize your customers communication style.
• Discover the blueprint to overcome challenges and close more sales.
• And much more…

From the CSR, to the Comfort Consultant, to the Selling Technician, this training is perfect for you. Not all customers are the same. it is imperative to have a proven process to communicate with all of your customers. Part of this training includes a communication assessment which allows you to discover your communication style and how to quickly recognize the communication style of your customers.